Are you losing your ‘zen’ over your sleep data at the moment? Here are a few tricks of the trade to get you sorted quick-smart! 👍
Perform a fresh sync
First things first! Has your Fitbit synced with HeadUp? You'll discover your last sync date at the bottom of the main HeadUp dashboard. If it's been over 4 hours since your last sync, let's give it a quick refresh. 🔄
If you're not 100% sure how to sync? (You wouldn't be the first!) Just follow these simple steps:
Step 1. Force-close HeadUp so the app is not open or running in the background.
Step 2. Open the Fitbit app on your phone to sync your Fitbit watch. You'll know the sync is complete when the app displays the same step-count as your watch. (Example of Fitbit screen below)
Within 30 minutes of syncing, Fitbit will send your data to your HeadUp account. Please allow up to 1 hour for this new data to processed and displayed on your HeadUp graphs.
Step 3. Open HeadUp and check that the sync date displayed at the bottom of the dashboard has updated.
If your HeadUp sleep graph is still missing sleep entries over 2 hours after this fresh sync, then it's time to crack the whip and send us some screenshots! 🤠 Which screenshots you say? Read on!
Contact our support team
Let's say over 2 hours has passed since you recently synced HeadUp and you notice there is still data missing, we'll use Sunday March 3 as example. What to do?
Step 1. Open the Fitbit app on your smart phone.
Step 2. Select the Sleep category.
Step 3. Find the sleep summary for Sunday March 3 (or in your case, any date missing from the graph) now take a screenshot like the example below.
Step 4. Open HeadUp and take a screenshot of your HeadUp graph to show the day/s of the missing data.
Step 5. Contact us here with your screenshots attached.
You don't need to be Shakespeare, in fact, you can just copy-paste the template below, fill out the details and attach your screenshots. No frills, no fuss! 🙌
Subject: Missing data from my sleep graph
The email address linked to my HeadUp account is:
Have you synced HeadUp in the last 2 hours?
Day & date of missing/incomplete sleep duration:
Please attach a screenshot/s of your Fitbit sleep summary for the missing days mentioned above:
Please attach a screenshot of your HeadUp sleep graph?: